Returns

We accept returns when a product arrives defective, damaged in transit, incomplete, or when you received something other than what you ordered. In those cases the problem is ours and we cover it.

We do not accept returns for change of mind, for a size or color chosen by mistake, or because a piece wasn’t what you pictured. Review the photos, measurements and description carefully before buying, and message us with questions; we answer before you pay.

Inspect your order as soon as it arrives and report any problem within 72 hours of the delivery recorded by the carrier. After that window we can’t tell a manufacturing defect from normal use, and we won’t be able to process the claim.

Write to l'inspire@agentmail.to or WhatsApp +1 787 000 0000 with: your order number, what happened, and photos or video showing the problem, the complete product, and the box as it arrived.

We reply with a decision within 3 business days at most. Don’t ship anything back before you get our confirmation. Unauthorized returns can’t be tracked or credited.

To process a return, the product must be unused and come back complete: box, case, pouch, cloth, tags and any included accessory. A used or incomplete product can’t be refunded.

If the error was ours or the product arrived defective, we pay return shipping and send you a prepaid label. We never ask you to cover the cost of a mistake you didn’t make.

When we approve a claim you choose: a replacement of the same piece if it’s in stock, or a full refund of the product. If the piece is out of stock and you’d rather wait, we set one aside for you at no cost.

Refunds for our error include any original shipping you paid.

We issue the refund within 5 business days of receiving and inspecting the returned product, to the same payment method you used. Your bank or card issuer may take an additional 5 to 10 business days to show it.

If 15 business days have passed since our confirmation and you still don’t see the money, write to us with your order number and we’ll trace it with you.

You can cancel an order at no cost while it hasn’t shipped, normally a 2 to 3 business day window. Write to us as soon as possible; if it’s still being prepared, we cancel and refund in full.

We don’t accept returns on personalized or custom-engraved items, gift cards, or personal-care products once opened. Final-sale items are identified as such on their product page before you buy.

Nothing in this policy limits any consumer rights granted to you by the law that applies where you live.

Before opening a dispute with your bank, write to us. We almost always resolve it faster directly, and an open dispute freezes the order until the bank decides.