Shipping

We prepare and dispatch orders within 2 to 3 business days after payment is confirmed. Orders placed on a weekend or holiday start counting on the next business day.

If a piece needs extra preparation, a made-to-order set for example, we tell you by email or WhatsApp before the clock starts.

Once dispatched, typical transit time within the United States is 5 to 7 business days. Total time from purchase to delivery is usually 7 to 10 business days. International shipments typically take 10 to 21 business days.

Timing can vary by product, destination and season. Bulky items, electronics and made-to-order sets may take a few extra days, and international shipments can be held in customs. All timeframes are estimates, not guarantees.

We ship worldwide: every US state and territory, APO/FPO addresses when the carrier accepts them, and international destinations.

On international orders, customs duties and import taxes are set by the destination country, are the recipient’s responsibility, and are not collected at checkout. If you don’t see your country among the options, message us and we’ll quote the shipping before you pay.

Standard shipping is free on US orders of $100 or more (calculated on the subtotal, before tax and after any discount). Below that amount, and on all international orders, the cost is calculated at checkout based on destination and weight.

If an order that qualified for free shipping is partially returned and the retained amount falls below $100, we may deduct the actual shipping cost from the refund.

You’ll get a tracking number by email as soon as the order ships. If you don’t see it within 24 hours, check your spam folder and write to us, and we’ll resend it.

An order may arrive in more than one package if pieces ship from different places. You’ll get a tracking number for each shipment, at no extra cost.

Double-check your address before paying. We can correct it while the order hasn’t shipped; after that it depends on the carrier. If a package is returned as undeliverable due to an incorrect or incomplete address, we’ll arrange a reshipment and charge only the second shipping cost.

If tracking hasn’t updated in more than 7 business days, write to us and we’ll open an investigation with the carrier right away. We don’t leave you with the problem. We stay on the claim with you.

If a package arrives damaged, photograph it before unpacking completely and write to us within 72 hours of delivery. See the returns policy for how we resolve it.

For shipments the carrier marks as delivered but you never received, we file the corresponding claim. The final resolution in those cases rests with the carrier.

Hurricanes, port closures, seasonal congestion or carrier disruptions can stretch timelines. When that happens we tell you and give you the option to wait or cancel the order if it hasn’t shipped yet.

Write to l'inspire@agentmail.to or WhatsApp us at +1 787 000 0000. We answer during business hours, usually the same day.